1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, company name — provided voluntarily through contact forms or service inquiries.
Technical Data: IP address, browser type, operating system, pages visited, time spent on pages, and referral URLs — collected automatically via cookies and analytics tools.
Communication Data: Messages, feedback, and correspondence you send us directly.
Project Data: Files, content, and materials you share during a project engagement.

2. How We Use Your Information

We use the collected information for the following purposes:

To respond to your inquiries and provide requested services.
To manage and deliver ongoing projects effectively.
To send service updates, project communications, and relevant notifications.
To improve our website, services, and user experience.
To comply with legal obligations and protect our legal rights.
To analyze website usage and performance via Google Analytics and similar tools.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

Essential Cookies: Required for the website to function properly.
Analytics Cookies: Used via Google Analytics (GA4) to understand user behaviour and improve our website.
Preference Cookies: To remember your settings and preferences.

You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

Service Providers: Trusted third-party tools (e.g., Google Analytics, email services) that assist us in operating our website and delivering services — bound by confidentiality agreements.
Legal Authorities: When required to comply with applicable laws, court orders, or governmental regulations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related data is retained for a minimum of 2 years after project completion. You may request deletion of your data at any time (subject to legal obligations).

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on applicable law, you have the following rights regarding your personal data:

Right to access — request a copy of the personal data we hold about you.
Right to rectification — request correction of inaccurate or incomplete data.
Right to erasure — request deletion of your personal data.
Right to restriction — request limitation of how we process your data.
Right to object — object to certain types of processing.
Right to data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at contact@softlyxtechnologies.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: contact@softlyxtechnologies.com
Phone: +91 8273303632
Address: Noida Sector 62, Uttar Pradesh, 201309, India